Karen Mangia, Vice President of Customer and Market Insights for SalesForce, recently discovered an old email exchange with a friend stating how “email was ridiculous and it would never catch on.” This is laughable now, but back then, the most radical idea was a handheld cell phone for talking, not texting. Since her college days, Mangia knew she wanted to work with customer data and took a nontraditional path to a tech career. “I have been fascinated by why people make the choices they make, what are the trends, study the data…